POSTER: the customer journey

All the possibilities that automated consultancy brings to improve the customer experience aren’t things you unleash in a single blow to your clients. It's smarter to do that in phases.

Enter the client journey.

Such a trip consists of touchpoints: the moments where consultant and client share information, where a service is being provided, or where a transaction is carried out.

Before automated consultancy, the traditional customer (or client) journey consisted of a client Call, a client visit with a lot of Rhetorical questions (“Would you like to improve?”), then an Examination of available data (usually a round of interviews) followed by a lot of Excel work resulting in a PowerPoint presentation to the board. Add this up, and you get the C.R.E.E.P. client journey.

The possibilities to create your client journey using automated consultancy are endless. So, to see the forest from the trees, we discuss here three different journeys using some of the technology discussed in this book. Three journeys that foster an increased level of client intimacy. These three journeys we call ”Learn,” “Like,” and “Love.”

Customer Journey poster.png
  • png

Favicon for Download the customer journey poster


PRAIORITIZE is the world’s first SaaS platform for Virtual Consultancy. We use artificial intelligence to help organizations digitally transform in a smart, efficient and science-based way. PRAIORITIZE is owned and operated by Transparency Lab, a Dutch employee-owned company. We started in 2008, understood patterns around 2016 and started with generative A.I. in 2020.

Contact details

Related topics

Wanna sit front row?

If you're a journalist or if you work for a publication, you can have early access to exclusive news.


Receive PRAIORITIZE news on your RSS reader.

Or subscribe through Atom URL manually