London-based think tank Source Global Research predicts the consultancy market will shrink with 20% in 2020. Numerous consultancy firms have seen months of upcoming work been eradicated by one single client call.
Still, 99% of consultants serve just 1% of organizations. With automated consultancy you'll expand your reach and cover your loss. The trend to shed the old business practices was in the works for years; Covid-19 now makes it inescapable. Read our interview with British Petroleum’s chief purchaser of consultancy services who simply says: “Rate cards are dead!”.
With Covid-19 there is a lot - a lot! - to win for consultants with automated consultancy. Do more – instead of less – with your current clients. And expand to new ones. Starting now, consider ‘digital’ as the main route to the client. Web shops give unprecedented access, 24*7; online configurators take clients by the hand; chatbots and 1-800 customer service lines immediately answer to any question there might be.
Our feature article explains how you as a consultant can get truly digital. And that’s way more than you think. We‘ll treat you on 3 different client journeys, Learn, Like and Love. And our Funnel Boost algorithms tell you what to sell next to which clients and even why you should do so. AND, as a true academically underpinned research journal, we have ploughed through recent published journals and academic papers, so that you don’t have to.